Disputes & Resolution

Last updated: 2026-07-08 · Version 1.0 (under counsel review)

1. Contact us first

Most issues are resolved fastest by emailing us directly:support@leafjourney.com. We respond within 1 business day. We’d much rather fix something than fight about it.

2. Refund requests

Refunds for eligible returns are handled per the Returns Policy. Refunds for orders that never arrived are handled per the Shipping Policy.

3. Chargebacks

• If you file a chargeback with your card issuer, we’ll be notified by Payabli within 24 hours and will reach out to gather context.
• Your account is provisionally debited at the time of chargeback; the funds are restored if the dispute is resolved in your favor.
• We document order, shipping, and delivery confirmation evidence and submit it through Payabli’s evidence portal. Card networks make the final determination.
• Repeated chargeback abuse without prior contact may result in account suspension.

4. Vendor disputes

We own first-line customer service for the first 14 days after delivery. If a dispute is between you and a vendor about product quality, COA accuracy, or fulfillment, contact us and we will mediate. Vendors are expected to respond to escalations within 24 hours.

5. Arbitration

Disputes that cannot be resolved through the steps above are handled per the arbitration clause in the Terms of Service. Governing law and arbitration venue are described there.

6. Class action waiver

Under counsel review. The final Terms will state whether disputes proceed individually or via class action.

7. Contact

support@leafjourney.com for all disputes. Legal escalations: legal@leafjourney.com.