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Shipping & Returns

Delivery Standards

Last updated: 2026-10-16 · Version 1.2 (under counsel review)

The Leaf Mart is committed to providing reliable, timely, and trackable delivery of customer orders. Orders may be fulfilled directly by The Leaf Mart or by an approved fulfillment or vendor partner operating under The Leaf Mart's fulfillment standards.

1. Order processing

Orders are generally processed and prepared for shipment within 1–2 business days after payment authorization and order acceptance.

Orders placed on weekends or recognized holidays will generally begin processing on the next business day.

Once an order has shipped, customers will receive a shipping confirmation with tracking information when available.

2. Domestic U.S. shipping

The Leaf Mart and its approved fulfillment partners may use established carriers including:

  • UPS
  • FedEx
  • United States Postal Service (USPS)
  • Other reputable national or regional carriers when appropriate

Standard delivery: Most domestic orders are expected to arrive within 3–7 business days after shipment, depending on the customer's location, carrier, service level, and fulfillment location.

Expedited delivery: When available, customers may be offered expedited shipping options with estimated delivery of 1–3 business days after shipment.

Delivery to Alaska, Hawaii, U.S. territories, rural or remote locations may require additional transit time. Destination availability remains subject to the restrictions below; this estimate does not make an excluded destination available for shipping.

3. International shipping

The Leaf Mart does not ship products internationally unless the product and transaction are permitted under applicable U.S. export laws and the laws and regulations of the destination country.

International shipping is not currently offered. The legal condition above does not establish international shipping availability or a delivery estimate.

4. Where we ship

  • Cannabis products ship to all U.S. states where federally legal under the 2018 Farm Bill and where the state has not enacted a contrary restriction. Excluded states are flagged at checkout before payment.
  • Licensed cannabis products are available intrastate only, in accordance with the dispensary’s license. The marketplace blocks attempts to ship across state lines automatically.
  • Domestic only. We ship to addresses in the 50 U.S. states and the District of Columbia. We do not ship internationally, to U.S. territories, to military addresses (APO/FPO/DPO), or to VA facilities.

5. Shipping rates

  • Shipping is calculated per vendor at checkout. Multi-vendor carts may show separate shipping totals for each vendor.
  • Shipping charges are shown in U.S. dollars (USD) and included in the order total you review before placing your order.
  • Free shipping thresholds are vendor-specific and shown at checkout.

6. Signature on delivery

Products containing more than 0.3% Δ9-THC may require a 21+ adult signature on delivery. Carrier discretion applies.

7. Lost, damaged, or delayed packages

  • Email support@theleafmart.com within 14 days of expected delivery for lost packages.
  • Damaged packages: photograph the package and contents, then contact us within 7 days. Do not discard the original packaging.
  • Carrier delays beyond our control are not eligible for shipping refunds, but we will reissue or refund products that do not arrive.

8. Address accuracy

Orders ship to the address you provide at checkout. We are not responsible for orders shipped to incorrect addresses entered by the buyer.

9. Contact

Shipping questions: support@theleafmart.com.

Return & Refund Policy

Last updated: 2026-07-08 · Version 1.0 (under counsel review)

1. Return window

Eligible products may be returned within 30 days of delivery. After that window, returns are not accepted except as described in section 3.

2. What can be returned

  • Unopened, undamaged products in their original packaging.
  • Accessories and apparel in resaleable condition.

3. What cannot be returned

  • Opened cannabinoid products — for safety and regulatory reasons we cannot accept returns of consumable cannabinoid products that have been opened. This includes tinctures, topicals once seal-broken, edibles, and inhalable products.
  • Final-sale items marked as such on the product page.

4. Defective products and COA mismatches

If a product’s actual cannabinoid content materially differs from the published Certificate of Analysis (COA), or if the product arrived defective, the 30-day window does not apply. Email support@theleafmart.com with photos and we’ll resolve it. The product is fully refundable in this case, opened or not.

5. How returns work

  1. Email support@theleafmart.com with your order number to start the return.
  2. We provide a prepaid return label or vendor-direct return instructions, depending on the vendor.
  3. Once the return is received and inspected, a refund is issued to the original payment method within 5–10 business days.

6. Refund amount

  • Standard returns: product price refunded; original shipping not refunded.
  • Defective or COA-mismatch returns: product + original shipping refunded, no return shipping cost to you.

7. Contact

support@theleafmart.com.